Contact

How Can We Help Today?

Owned and operated by Performance Sports Supply LLC, our team is ready to answer questions about simulators, cages, and more.

We typically respond within 24 hours
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Email
support@PerformanceSportsSupply.com
Within 24 hours
Phone
(607) 244-8093
Mon-Fri 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours
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Common Questions

Frequently Asked Questions

How long does shipping take?

We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days depending on your location.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door in real time.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit for your setup, check our Return Policy page for full details on how to start the process.

Can I exchange an item for a different model?

Yes, exchanges are handled through our returns process. Start a return for the original item, and place a new order for the model you need so there is no delay in getting the right equipment.

How do I choose the right golf simulator for my space?

Space requirements vary by simulator model, so ceiling height, room width, and depth all matter. Send us your room dimensions and we can recommend a setup that fits your environment perfectly.

What power requirements do pitching machines need?

Most of our pitching machines run on standard household outlets, though some higher-speed models may have specific voltage needs. Each product listing includes detailed power specs, and our team can help confirm compatibility.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Golf Simulator Setup
Batting Cage Inquiry
Pitching Machine Question
Order or Shipping Status
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Our team aims to reply to every inquiry within one business day so you stay informed.

Secure Shopping

Your personal and payment information is protected by industry-standard encryption at every step.

Free Continental Shipping

Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.

30-Day Returns

Not the right fit for your training space? Our 30-Day Returns policy is backed by a straightforward process.