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Owned and operated by Performance Sports Supply, our team is ready to answer questions about equipment, orders, or anything else.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. Larger equipment such as smith machines, basketball systems, and golf simulators may require additional delivery coordination.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package. If you have questions about your shipment status, send us a message and we will look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to start a return, please visit our Return Policy page. Our team is happy to walk you through the process if you need a hand.
Can I exchange an item for a different model?
Yes, exchanges are available within our return window. If you need a different treadmill model, a different basketball system height, or another variation, contact us and we will help arrange the swap. Please review our Return Policy for complete details.
How do I choose the right equipment for my space?
We recommend measuring your available floor space, ceiling height, and any clearance needed around the equipment. Our product pages include detailed dimensions for every smith machine, treadmill, golf simulator, and basketball system. If you are still unsure, our team can help you find the right fit.
Do your products come with a warranty?
Warranty coverage varies by manufacturer and product. You can find specific warranty details on each product page. If you have questions about coverage for a particular item, reach out and we will get you the details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response Times
Our support team aims to reply to every inquiry within 24 hours on business days.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Shop with confidence knowing eligible items can be returned within 30 days, backed by our return policy.
